United pilots contract, LOA 12-11 — UAX Performance Information

1. Provide the information contained on Attachment A pursuant to Section 1-J-2 of the Agreement on a monthly basis, including supporting back-up data; and

2. To provide the following information contained on Attachment C of this Letter of Agreement on a monthly basis for each United Express carrier:

a. All on-time metrics including on-time zero ratio;

b. The controllable flight completions;

c. The total number of mishandled bags including bags not accommodated on the same flight as the passenger due to performance restrictions;

d. Customer survey results including direct intent-to-repurchase;

e. The UAX performance goals; and

f. The number of denied boardings and voluntary re-bookings resulting from full flights and over- booking.

3. All reports shall be completed and every attempt shall be made to make them available by the end of the month following the associated flying.

4. This Letter of Agreement in no way restricts additional information that may be requested by the Association.

5. The parties re-affirm the collaborative nature of the working relationship between the members of the Related Carrier Review Committee and ALPA/UAL.

AGREED, this 18th day of December, 2012.

For United Airlines, Inc.: For the Air Line Pilots Association, International:

Captain Fred Abbott Senior Vice President Flight Operations Captain Donald L. Moak President Air Line Pilots Association, International

P. Douglas McKeen Senior Vice President Labor Relations

Captain Jay Heppner Chairman UAL MEC

Captain Jay Pierce Chairman CAL MEC