United pilots contract, LOA 12-08 — Professional Standards

A Flight Deck Conflicts

When a professional standards problem arises that precipitates a conflict between two or more Pilots (i.e., “flight deck conflict”), and the conflict is brought to the attention of the Association by a Pilot, the Association shall act as follows:

A-1 The Association shall encourage the Pilots involved to discuss the matter privately in a forthright and reasoned manner, in an attempt to settle their dispute.

A-2 If the Pilots fail to settle their dispute, the Local Professional Standards Committee (“PS Committee”) members shall elicit both sides of the story, generally by telephone, and counsel both parties at a peer level (e.g. a Captain committee member shall call a Captain involved and a First Officer committee member shall call a First Officer involved). Agreement to resolve the dispute shall again be sought.

A-3 If the efforts described above fail, the Pilots involved in the dispute shall be invited to a PS Committee meeting. After each Pilot has had the opportunity to present his view of the matter, the PS committee shall seek a commitment from the Pilots to end the conflict and work together in the future without dissension.

A-4 Should one or more of the Pilots refuse to participate in the above-referenced PS committee meeting, the Association shall advise the Company of the conflict and request the Company to encourage all involved individuals to attend the PS Committee meeting.

A-5 When a conflict as outlined above is brought to the attention of the Company before it is known to the Association, at management’s discretion, the Company may refer that issue and the

Pilots involved to the PS Committee for resolution. Each Pilot shall be encouraged to attend the committee’s meeting to settle their dispute in a no-fault manner.

B Handling of Complaints Involving Gender/Minority Issues

B-1 The Association through its PS Committee has undertaken training of its designated representatives, and is committed to ensuring that all designated PS representatives are trained to competently assist any Pilot who asks for help in resolving workplace-related problems with other Pilots based on gender and/or minority issues.

B-2 Gender/Minority Complaints Reported to the Company

When the Company receives a complaint involving gender/minority issues, Flight Operations management shall have the option of initiating an investigation as specified in the Company's harassment/discrimination policy or of offering the complaining Pilot the option of first attempting resolution by taking the matter to Association Professional Standards.

B-2-a The decision to use or not to use Professional Standards shall be made entirely by the complaining Pilot. In no case shall Flight Operations management make a recommendation to the Pilot regarding which option to choose. A member of Flight Operations management shall, however, be free to answer questions and explain both processes to the best of his understanding.

B-2-b If the complaining Pilot chooses not to use Professional Standards, the Company shall immediately take action as specified in its harassment/discrimination policy.

B-2-c If the complaining Pilot chooses to use Professional Standards, the responding Pilot's concurrence shall be required before the matter is referred to Professional Standards for resolution.

B-2-d A Pilot who chooses to use Professional Standards:

B-2-d-(1) Shall be required to sign a document stating that he has received and read the provisions of this Letter of Agreement, which contains information relevant to his decision; and

B-2-d-(2) May, at any time, report to the Company that he is not satisfied with the Professional Standards process, in which case the Company shall immediately initiate an investigation.

B-2-e The PS Committee shall attempt to resolve gender and minority issues submitted to it in accordance with the procedures described in Paragraphs A-1 through A-3 of this Letter of Agreement.

C Referrals to Professional Standards

When a conflict or complaint as outlined above in Paragraphs A and B of this Letter of Agreement is referred to Professional Standards and the Pilots involved agree to participate in the process, the following shall apply:

C-1 If successful resolution of the dispute is reached, the PS Committee shall provide a report to the Company stating the matter has been resolved. Alternatively, if a resolution was not reached, the PS Committee shall advise the Company that it was unable to be of assistance.

C-2 Complete confidentiality regarding the PS Committee’s meeting shall be maintained, and the Company agrees not to cite a Pilot’s involvement with the PS Committee in any subsequent disciplinary proceeding.

C-3 Should successful resolution of a “flight deck conflict” not be attained within a 30-day time period, the Company shall then be free to take any action, within the framework of the Agreement, it deems necessary to resolve the issue.

C-4 If the Company receives notice that Professional Standards was unable to reach a solution satisfactory to a Pilot who made a complaint based on a gender/minority issue, the Company shall take the steps specified in its harassment/discrimination policy in an effort to resolve the problem.

D Voluntary Participation & Confidentiality

As with all issues undertaken by Professional Standards, voluntary participation of the affected Pilots shall be essential to that process. Because the key to the success of the process is rooted in the fact that Professional Standards' efforts are confidential, any Pilot who becomes aware of flight deck conflict or a gender or minority complaint as a result of his official role in Professional Standards activities shall not be required to report that event to the Company.

E General

E-1 The goal of Professional Standards in handling complaints as outlined below shall be to achieve behavior and attitude changes that shall eliminate recurrence of the reported problems.

E-2 The Company’s authority and responsibilities regarding proficiency and air safety shall not in any way be altered by this Letter of Agreement.

E-3 The agreement between the Company and the Association to utilize Professional Standards to address conflicts and complaints as outlined below shall not be construed to limit, expand or otherwise modify the existing legal responsibilities of either party.

E-4 The activities that the Association shall engage in under the provisions of this Letter of Agreement are those it shall conduct on its own behalf and at its discretion, with neither influence nor control by the Company. In no respect shall the Association function or serve as an agent of the Company in the handling of the matters addressed herein.

F Right To Revoke

The Company and the Association each reserve the right to revoke the provisions of this Letter of Agreement upon giving a 30-day written notice to the other party.

AGREED, this 18th day of December, 2012. For United Airlines, Inc.: For the Air Line Pilots Association, International:

Captain Fred Abbott Senior Vice President Flight Operations Captain Donald L. Moak President Air Line Pilots Association, International

P. Douglas McKeen Senior Vice President Labor Relations

Captain Jay Heppner Chairman UAL MEC

Captain Jay Pierce Chairman CAL MEC