American flight attendants contract, Section 15 — FOREIGN LANGUAGE SPEAKER

1. The maximum number of required foreign language speaking Flight Attendants (Speakers) shall be as follows:

*As an exception, in the event a charter or scheduled segment with group bookings where the majority of customers have been identified as foreign speaking, the Company may require two (2) Speakers.

**As an exception, in the event a scheduled segment to/from or within Asia, the Company may require one (1) additional Speaker.

2. A Purser is not prohibited from serving in a required Speaker position.

3. Required Speakers are restricted from serving in a galley position. The Company may make exceptions to this restriction.

4. On any International trip sequence to more than one (1) destination which contains more than one (1) destination requiring a language of destination Speaker, at least one (1) language of destination Speaker may be assigned for each such destination.

1. A Flight Attendant awarded or assigned to a crew base on the basis of their language qualification, may be required to remain at such base for a period of six (6) months from the effective date of assignment or transfer.

2. A Flight Attendant who possesses a foreign language qualification and who is assigned or proffers to a crew base within one (1) year of date of hire which requires their qualification may be required to remain at such crew base for a period of one (1) year from the effective date of assignment or transfer.

3. In the event a Flight Attendant is awarded a mutual transfer, such lock-in will be assumed by the Flight Attendant to the base requiring the language qualification.

1. Speakers will follow the Reserve rotation specified in Section 12.A except as provided herein.

If the Company determines there are an insufficient number of Speaker Lineholders available in a language, then Speakers in seniority order who bid off of Reserve will be converted to a Speaker Lineholder. If an insufficient Speaker Reserves bid to be Lineholders, assignments will be in inverse order of seniority.

2. Each bid period, the Company shall identify the designated Flight Attendant sequences and number of positions per aircraft to be filled by Speakers in accordance with Paragraph A. The required language(s) for the designated sequence will be identified in the Speaker package, PBS system, TTS/UBL, ETB, ROTA and ROTD.

3. Sequences containing Speaker flying will be awarded at the applicable crew base on a seniority basis utilizing the PBS system as provided in Scheduling, Section 10.D. Such sequences will be available for bid only at those base(s) designated by the Company. Speaker sequences will be awarded to Speakers in seniority order in their language. A Speaker may construct a line containing Domestic, IPD and NIPD sequences in their speaker language(s).

4. In the event there are insufficient Speaker qualified bidders for any trip sequence(s) requiring Speakers during the monthly bidding process, the Company may assign the junior qualified Speaker(s) to such trip sequence(s) in inverse order of seniority.

5. A Speaker Lineholder may be awarded non-Speaker sequences in their line consistent with the Flight Attendant’s seniority provided the PBS solution can distribute substantially all Speaker trips to Speaker Lineholders.

6. A Speaker Lineholder selecting the High Option in PBS, will be awarded Speaker sequences above the regular line maximum as established in Scheduling, Section 10. However, the Flight Attendant, when being processed with non-Speaker in PBS may select the High Option for non-Speaker sequences.

7. Only Speaker Lineholders may be awarded Speaker sequences in PBS. Remaining Speaker sequences will be distributed pursuant to Paragraph E.

8. On any trip sequence to more than one (1) destination or a destination which requires more than one (1) language of destination, at least one (1) Speaker may be assigned for each such destination.

9. A Flight Attendant with multiple language qualifications may be awarded or assigned trip sequences in any language for which they are qualified up to the maximum number allowed by the PBS system.

10. Speakers awarded sequences above the maximum complement shall be awarded positions in accordance with the provisions of Seniority, Section 20.

1. TTS Drop/Pick up Transactions (Speaker and Speaker/Purser if applicable) A Speaker may use TTS to conduct Drop/Pick up transactions as follows:

a. Dropping a Speaker sequence to pick up a Speaker sequence;

b. Dropping a non-Speaker sequence to pick up a non-Speaker or a Speaker sequence;

c. TTS transactions will be processed in accordance with Scheduling, Section 10.E, however

percentage limitations restricting drops will be calculated from Speaker sequence days for Speaker sequence drops and non-Speaker sequence days for non-Speaker sequence drops.

d. Sequences dropped using TTS will be processed in accordance with Scheduling, Section 10.E, however, percentage limitations restricting drops will be calculated from Speaker sequences only.

e. Only Speakers may pick up Speaker sequences from Company time in TTS.

f. A Speaker may use TTS to add any sequences (Speaker or non-Speaker) after their original line award.

2. UBL, ROTA and ROTD Processing

a. Open Speaker sequences not covered in TTS will be covered in UBL, ROTA and ROTD by a Flight Attendant as follows:

i. Process as Speaker; or

ii. If no award, process as Speaker only in ROTA or ROTD; or

iii. If no award, process as non-Speaker in UBL; or

iv. If no award, process as non-Speaker in ROTA or ROTD

b. Open Purser/Speaker sequences not covered in TTS will be covered in UBL, ROTA, and ROTD by a Flight Attendant as follows:

i. Process as Purser/Speaker; or

ii. If no award, process as Purser only; or

iii. If no award, process as Speaker only; or

iv. If no award, process as Speaker only in ROTA or ROTD; or

v. If no award, process as non-Speaker/non-Purser in UBL; or

vi. If no award, process as non-Speaker/non-Purser in ROTA or ROTD

3. Speaker requirements will be established daily for RAPS based on language requirements and days of reserve availability. The number of Speakers required for a RAP will be based on the projected need to cover speaker positions on that RAP.

4. A Speaker may be bypassed for a non-Speaker flying assignment as a result of their foreign language qualification or days of reserve availability until the start of their RAP.

1. A Speaker Lineholder may use the ETB to add any sequences (Speaker or non-Speaker) after their original line award. A Speaker Reserve may use ETB to add sequences (Speaker or non-Speaker) on days off or once released into days off.

2. When using ETB, a Speaker may only trade a Speaker sequence with another Speaker qualified in the designated language for that sequence. A Speaker may trade their sequence

with a non-Speaker Flight Attendant provided the minimum number of Speakers is staffed in accordance with Paragraph A.

1. Charters requiring a Speaker will be bid and awarded in accordance with the provisions of Charter, Section 18.

2. The Company system developed to identify those Flight Attendants who have successfully qualified for the Speaker program for reference in bid awards and sequence assignments will not be used, construed, or interpreted to establish separate seniority lists or permanent position assignments. A Flight Attendant who has successfully qualified in more than one (1) Speaker category will have each Speaker identifier likewise placed by their name.

1. A Flight Attendant must receive a minimum language skills’ rating as established by the Company to retain their foreign language qualification. The Company may schedule a language assessment test for any Flight Attendant qualified in a foreign language to determine their level of proficiency in their designated language. The assessment will be designed by an independent outside vendor. A Flight Attendant who does not achieve and maintain the minimum language skills rating will lose their qualification. A Flight Attendant who passes the test will not be retested for at least two (2) years.

2. If a Flight Attendant fails the Company-approved proficiency test, but achieves a rating one (1) level below the minimum passing score, they shall be given one (1) opportunity of re- testing within a sixty (60) day time frame from the original test date at Company expense. If the Flight Attendant fails the second proficiency test, they may retake the proficiency test at their own expense.

1. A Flight Attendant will be reimbursed for foreign language courses in accordance with the Corporate Tuition Reimbursement Program.

2. In the event the Corporate Tuition Reimbursement Program is not available, discontinued or diminished below the amount in effect on the date of ratification, in lieu of the Corporate Tuition Reimbursement Program, a Flight Attendant will be eligible for foreign language tuition reimbursement in an amount up to one thousand dollars ($1,000.00) per year provided the following requirements are met:

a. Courses must be taken at an educational institute or language learning program approved in advance by the Company. Berlitz or Rosetta Stone do not need to be approved in advance by the Company.

b. The Flight Attendant must successfully complete the course, pass the language proficiency test, and be awarded a foreign language speaking position.

1. Annual Language Resignation Proffer

The Company will proffer system-wide notice of language resignations on September 1st of each year. The deadline to proffer a language resignation will be September 30th, with resignations effective with the November contractual month. The Company will establish the number of language qualified Flight Attendants who will be permitted to resign a language qualification according to operational needs, however, the number will be between two and one-half percent (2.5%) and five percent (5%) of the qualified Flight Attendants in each language at each base. Additionally, a Flight Attendant desiring to resign a language must have seven (7) or more years of occupational seniority and may not be serving a language lock-in. Language resignation proffer awards will be made in seniority order, by base, from among those proffering Flight Attendants with seven (7) or more years occupational seniority and who are not serving a language lock-in. The Company may restrict Flight Attendants from dropping their foreign language qualification(s) by specific language qualification if any of the following apply:

a. No Flight Attendants qualified in such language have been hired in the twelve (12) months preceding the month in which the Language Drop Proffer would occur; or

b. The Company can demonstrate on-going unfilled vacancies in such language.

2. Standing Language Resignation Proffer

A standing language resignation list will be established by the Company and will be updated by those Flight Attendants desiring to resign a specific language qualification. The placement by a Flight Attendant of their name on a standing resignation list in no way alters the minimum requirements (e.g., minimum seniority, lock-in status) necessary to be awarded a language resignation.

3. Additional Language Resignation Proffers

The Company may, at its option, proffer additional language resignations, from time to time, at specific bases. These additional proffers will be posted for a minimum of twenty-one (21) days, with resignations effective with the contractual month following the proffer awards. The Company will establish the number of language qualified Flight Attendants who will be permitted to resign a specific language qualification at a specific base according to operational needs. Language resignation proffer awards will be made in seniority order from among those proffering Flight Attendants with seven (7) or more years of occupational seniority and who are not serving a language lock-in.